Do you have any questions?
For fundraisers
Can I create a personal profile and fundraise for a cause?
No, you can only create a profile as an organisation and fundraise for a childhood cancer cause supported by the organisation you represent. Also, your organisation should be a CCI member to be eligible.
If you are interested to fundraise as an individual for a personal cause, you might want to check other crowdfunding platforms.
Why do you ask for the contact details of the chairperson?
We contact each chairperson to ensure that indeed the profile submitted on behalf of the organisation they legally represent is authorised and approved by them.
This is meant to avoid situations when unauthorised accounts are created for the member organisations.
Can the person in charge of the project be other than the chairperson?
Yes, they can be different people. Actually, each project you submit might have a different person in charge.
Do all campaigns have a set deadline?
Yes, they all have a set deadline.
What happens if I don’t reach the target within the deadline?
You can apply for an extension for a few extra weeks. The giving2children team will process your request and get back to you.
We advise you to choose wisely if your campaign is flexible or all-or-nothing, depending on your needs and project aims.
Will I be able to contact donors directly?
No, you will not have direct contact with the donors.
The giving2children team will share your updates, through newsletters and mailing tools, and by publishing them on the dedicated project page.
Why do I need to submit my organisation’s annual financial statements?
To demonstrate your organisation’s commitment to transparency, accountability, and effective financial management, all of which are crucial for a successful and credible fundraising campaign.
The financial statements help us verify that your organisation is legitimate and financially stable, giving an insight on the organisation’s financial health and its ability to effectively manage and allocate the funds raised. This reduces the risk of fraudulent campaigns and reassures giving2children that donors’ contributions will be used appropriately.
Does my organisation need to sign a contract?
Yes. Your organisation will need to enter a contract with Childhood Cancer International, as the entity managing giving2children, to ensure clarity and mutual understanding of the terms and conditions under which the fundraising campaign will operate.
The agreement consists of a set of clauses referring to services provided, rights and obligations of both parties, legal compliance, ethical standards, transparency, financial procedures, intellectual property, disputes resolution and others.
Is there any cost for using the platform?
Yes, there are 3 types of fees associated with crowdfunding through giving2children:
- 10% platform fee – This is a fee we withhold from the total funds you raise. It covers operational costs, marketing and promotion, web maintenance and further web development of the platform, management costs related to the team involved in operating giving2children, as well as compliance and security related costs.
- 5% payment processors fee – This is the fee the payment processors (Stripe and PayPal) withhold from the total funds you raise.
- Bank transfer fees – You pay the full amount of transfer fees, charged by your bank when the funds are transferred to your organisation’s bank account.
Donors have the option to also cover for the 10% platform fee and the 5% payment processors fee when making a donation.
For donors
Who is behind the giving2children platform?
giving2children is a crowdfunding platform dedicated to childhood cancer, developed and managed by Childhood Cancer International (CCI), and sponsored by La Fondation La Roche Posay.
Can I donate anonymously?
Currently, the names of the donors are not displayed publicly.
In the future, when completing your donation, you will be able to choose whether you want your name to appear on the platform or not.
Will I receive a receipt or an invoice?
Yes, you will receive an automatic receipt issued by Stripe and PayPal.
Invoices are not issued for donations, nor Childhood Cancer International (as the operating body of giving2children) has the obligation to issue an invoice for a donation.
Can I get a tax deduction?
It depends on where you live. Tax deductions are only available to donors who contribute to an organisation located in their country of residence.
Such deductions are facilitated by Childhood Cancer International, acting as the operational entity for giving2children, on behalf of the beneficiary organisation.
If you have any questions about tax deductions or your donation, email us at [email protected].
How are refunds managed?
When all-or-nothing projects do not meet their fundraising goal, an automated refund is issued.
For any other refund, you have to submit a refund request to [email protected]. Your request will be evaluated by our team. We will notify you of the decision via email. If approved, the refund will be processed through the same payment method used for the original donation. Any fees associated with the refund, as charged by Stripe or PayPal, will be deducted from the donation.
Does the organisation get the entire amount I donate?
No. There are 2 types of fees associated with crowdfunding through giving2children that are being withheld from the amount you donate:
- 10% platform fee – This is a fee we withhold from the total funds you raise. It covers operational costs, marketing and promotion, web maintenance and further web development of the platform, management costs related to the team involved in operating giving2children, as well as compliance and security related costs.
- 5% payment processors fee – This is the fee the payment processors (Stripe and PayPal) withhold from the total funds you raise.
However, you have the option to also cover for the 10% platform fee and the 5% payment processors fee when making a donation.